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Incorrect Burner Issue
From what store did you purchase your grill? You must have purchased your grill from Mills Fleet Farm to be effected by this burner issue. What is the model number of your grill? The issue with the...
View ArticleVertical Smoker Recall
Please find attached below the CPSC Recall Notice along with a Consumer Question & Answer document to guide you through the process of identifying whether or not your smoker is affected. If so,...
View ArticleChar-Broil® Patio Bistro® Gas Grill Recall Information
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Char-Broil, LLC is voluntarily recalling certain Char-Broil® Gas Patio Bistro® grills. The electronic ignition on the grill can...
View ArticleGrilling Guides
Grilling Guides Commercial Grill Cooking Guide english | spanish | french Infrared Gourmet Gas Grill Cooking Guide english | spanish | french Gas Grilling Guide for Stainless Steel Grates english |...
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How to Use Charcoal on the Kettleman™
From top to bottom, the Kettleman™ has been designed to give you a better cooking experience. And how you use charcoal is an important part. Thanks to the innovative design, the Kettleman™ requires...
View ArticleWhy is the breaker tripping on electric smoker
Since 1971 the National Electric Code (NEC) has required Ground Fault Interrupter (GFCI) devices on all outdoor circuits. • If your residence was built before 1971, check with a qualified electrician...
View ArticleCan I use an extension cord?
For best performance, we do not recommend using an extension cord. If you must use an extension cord, for your safety, use the following: • Use only outdoor type with 3 prong grounding plug. • Rated...
View ArticleMy GFCI circuit pops when I use my smoker. There’s nothing else plugged into...
Your smoker uses a low 750 watt heat output and low ampere consumption so tripping your GFIC circuit will be unlikely. If the GFIC circuit pops, check the following: • Check if the heating element has...
View ArticleElectric Smoker Won't Turn On
The digital timer, temperature and the heating element is shut off and won't turn on. Your smoker is equipped with a thermostat (high limit safety shut off) to give added safety in case of electrical...
View ArticleThe timer and temperature seems to be working, but the heating element isn’t...
Unplug and reconnect the heating element by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the heating element will need to be replaced....
View ArticleThe door isn’t sealing
The door is equipped with silicone gasket that may need adjustment after extended use. There are three screws that hold the adjustable bracket that is attached to the door. These screws are used to...
View ArticleLED screen is hard to read and dull
As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible. Refer to your manual on how to replace the...
View ArticleWhat are the SmartChef presets for?
Your smoker includes presets that can be used when you do not have Wi-Fi access. To initiate a preset cook the preset button will need to be pressed until number for the preset you want to cook with...
View ArticleCannot connect with my SmartChef smoker
The DADO button is not flashing. You may have waited longer than five minutes to attempt to configuration, causing the wireless radio powered down due to security reasons. Press the DADO button to...
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