Char-Broil app doesn't see my SmartChef smoker
Mobile device isn't on the same Wi-Fi network. Make sure that the smoker and your mobile device are on the same Wi-Fi network. The app isn't communicating properly with the cloud and/or smoker. Power...
View ArticleSmartChef smoker loses connection with mobile device
Close the mobile device and reopen it. Once the app is back up and running, it may take up to 30 seconds to reconnect. Wait for the device to reconnect to the smoker. If it takes more than 30 seconds,...
View ArticleSmartChef app is alerting me that the smoker is disconnected
The smoker is rebooting or not properly powered. Check to ensure that the smoker is plugged in and properly working. Power cycle the smoker, restart the app, and ensure that you are on the same Wi-Fi...
View ArticleI'm no longer receiving push notifications from the SmartChef app
Restart your phone or mobile device to clear the cache and reconnect the device to the smoker.
View ArticleCan I have more than one account for my SmartChef smoker?
Once your follow the process in the Char-Broil app to configure your smoker to your home network, it will be permanently associated, or paired with your user name. If family or friends want to monitor...
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Cannot Connect SmartChef Smoker to WiFi Router
The control and monitoring features of your new SmartChef™ Technology smoker depends on a good, stable connection to your home's WiFi network. If you're having trouble connecting your smoker to your...
View ArticleHow can I change the network on my SmartChef smoker?
If you go to a friend's house or change your network settings, you'll want to reconfigure the network configurations for the smoker to correspond to the new location/settings. Go through the app, and...
View ArticleHow can I smoke without using the probe with the Digital Electric Smoker with...
You'll want to use the guided pork rib recipe to cook items that you cannot use a probe with. * Watch for future firmware updates that allow you to choose the time for a Manual cook.
View ArticleCan more than one person view or control the smoker at the same time?
If family or friends want to join in on the fun and monitor the cook with you, they can simply log into the Char-Broil app on their smart device using your username and password. This will let them see...
View ArticleWhat if the weight in the app doesn't match my meat weight?
The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to...
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What are the presets in the SmartChef Digital Electric smoker?
The Digital Electric Smoker with SmartChef Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will...
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What do I do if I can't find my meat type in a guided cook?
You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures. If you...
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How can I reset my SmartChef smoker?
Network reset: This will remove the current network information from the smoker. The smoker will remain paired to current username. Press and hold the DADO button for 10 seconds. The smoker will reset...
View ArticleWhat do I do if I change my home network settings?
If you change your home network settings, you'll need to reconfigure the network credentials for the smoker to correspond to the new network. You will see the DADO light on your smoker start blinking...
View ArticleCan I take my SmartChef smoker to a friend's house?
Of course you can take your smoker to friend’s house, but you will need to reconfigure the network credentials for the smoker to correspond to the new location/settings. When you plug the smoker in at...
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How should I position my SmartChef smoker?
To get the best possible connection to your WiFi network, position the smoker so that the control panel faces towards the location of the WiFi router in your home.
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What are the presets in the SmartChef Simple Smoker?
The Simple Smoker with SmartChef Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will cook to a...
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How to inspect your propane tank seal?
Propane Tank Seal Inspection Click for PDF Instructions: Propane Tank Seal Inspection Inspect the LP gas cylinder valve rubber seal for cracks, wear or deterioration prior to each use. A damaged...
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TROUBLE SHOOTING – CONNECTIVTY - After completing the network set up, the...
This is either a delay in communication between the router and the smoker or a range issue between the router and smoker. When the DADO light is off it means your smoker recognizes your home wifi...
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TROUBLE SHOOTING - Firmware – I get a notification saying “Firmware update...
When doing the firmware update, the smoker requires a strong, consistent wifi signal. While the update is in process, the light ring should be green with a yellow light fluttering around the ring...
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