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CONNECTIVITY - Smoker Offline
There are two situations in which you can encounter an offline smoker after the initial network configuration is successful. Before you start to cook – This is indicated by a gray smoker icon in the...
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CONNECTIVITY – I changed my network settings and now the DADO light is...
After changing any of your network settings (SSID or password) your smoker will no longer be connected to the cloud. To re-establish the connection, you will simply need to reconfigure your smoker...
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CONNECTIVITY – Relocating the smoker. The smoker appears as offline in the...
Because you friend has different network settings than yours at home, the smoker will not be able to connect to their network with out being configured. To reestablish the connection, you will simply...
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PRODUCT - light ring is flashing red.
Most of the time, the red ring flashing means the meat probe is not plugged in and you are trying to cook with a recipe that is based on the internal meat temperature. If you are certain this is not...
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COOKING - What do I do if I can't find recipes for the kind of meat I want to...
You can cook anything you want with your SmartChef® smoker, it’s just that we may not have added everything to our guided cook system yet. But that doesn’t mean you can’t smoke it! To run your own...
View ArticleCOOKING - What if the weight in the app doesn't match my meat weight?
The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to...
View ArticleCOOKING - My cook times do not match the recipes
The cook times are an estimate based on cooking on a 75 degree day. If the outside temp is significantly different that this base temp, expect to add or subtract time from your cook time.
View ArticleCONNECTIVITY – When “configuring a new network”, I am instructed to join the...
This occurs when a different device, separate from the one you are using to configure your smoker, connects to the DADO network before you can. For security purposes, only one user can join the DADO...
View ArticleHow do I set up my grill for use with the app?
• Download the App from the App Store • Create an account for the Char-Broil® App • Follow the set up instructions in the App • Review the tour of the App functionality • Get cooking
View ArticleWhat operating systems is the SmartChef® Gas Grill App compatible with?
The SmartChef® Gas Grill app is only compatible with Android and Apple smartphones: iOS- iPhone 4s and newer, iOS 8 and newer Android- Android 4.4 + (KitKat) => Api Level 19 (phones only) Optimized...
View ArticleCan I have more than one account for my SmartChef® Gas Grill?
Once your follow the process in the SmartChef® Gas Grill app to configure your grill to your home network, it will be permanently associated, or "paired" with your user name. Only one account can be...
View ArticleMy SmartChef® Gas Grill firmware updated failed
Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update over and...
View ArticleHow do I grill using the food temperature probe?
SmartChef® technology uses changing grill and food temperatures to attain real-time information about your grill and then provides you with the grill status via the Char-Broil® Gas Grill app. Your new...
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What do I do if I can't find my meat type in a guided cook?
You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures. If you...
View ArticleCan I use my SmartChef® Gas Grill in another location?
Yes, your SmartChef® Gas Grill can be used at different locations with Wi-Fi access. To use your grill in a new location you will need to use the configure new network icon to set the grill up with the...
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My SmartChef® Gas Grill firmware update failed
Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update over and...
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