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Char-Broil app doesn't see my SmartChef smoker

November 19, 2015, 1:00 pm
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Mobile device isn't on the same Wi-Fi network. Make sure that the smoker and your mobile device are on the same Wi-Fi network.

The app isn't communicating properly with the cloud and/or smoker. Power cycle the smoker and wait for it to reboot and connect, or close the app and restart it.

The smoker is still connecting to the Wi-Fi router. Wait for appliance to complete connecting with the Wi-Fi router. Once user receives a push notification that appliance ready, open the app and start using.
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SmartChef smoker loses connection with mobile device

November 19, 2015, 1:02 pm
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Close the mobile device and reopen it. Once the app is back up and running, it may take up to 30 seconds to reconnect. Wait for the device to reconnect to the smoker. If it takes more than 30 seconds, restart the app.
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SmartChef app is alerting me that the smoker is disconnected

November 19, 2015, 1:07 pm
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The smoker is rebooting or not properly powered. Check to ensure that the smoker is plugged in and properly working. Power cycle the smoker, restart the app, and ensure that you are on the same Wi-Fi network.
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I'm no longer receiving push notifications from the SmartChef app

November 19, 2015, 1:09 pm
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Restart your phone or mobile device to clear the cache and reconnect the device to the smoker.
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Can I have more than one account for my SmartChef smoker?

December 15, 2015, 1:27 pm
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Once your follow the process in the Char-Broil app to configure your smoker to your home network, it will be permanently associated, or paired with your user name. If family or friends want to monitor the cook with you, they can log into the Char-Broil app on their smart device with your user name and password.
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Cannot Connect SmartChef Smoker to WiFi Router

December 17, 2015, 12:24 pm
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The control and monitoring features of your new SmartChef™ Technology smoker depends on a good, stable connection to your home's WiFi network. If you're having trouble connecting your smoker to your home network, consider the placement of your WiFi router and smoker.

Try to keep the distance between the router and the smoker around 30-40 feet with as few walls or obstructions in the way as possible. smartchef wifi router placement If you don't want to move your router, use a WiFi extender/repeater to expand the reach of your network. smartchef wifi router extender repeater
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How can I change the network on my SmartChef smoker?

December 17, 2015, 12:29 pm
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If you go to a friend's house or change your network settings, you'll want to reconfigure the network configurations for the smoker to correspond to the new location/settings. Go through the app, and follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with the new network settings or location.
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How can I smoke without using the probe with the Digital Electric Smoker with SmartChef?

January 11, 2016, 12:22 pm
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You'll want to use the guided pork rib recipe to cook items that you cannot use a probe with. * Watch for future firmware updates that allow you to choose the time for a Manual cook.
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Can more than one person view or control the smoker at the same time?

January 21, 2016, 8:34 am
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If family or friends want to join in on the fun and monitor the cook with you, they can simply log into the Char-Broil app on their smart device using your username and password. This will let them see the cook status from anywhere just like you can.

If you or your friends want to make changes to the cook settings, they can do so within the app, overriding the previous settings.
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What if the weight in the app doesn't match my meat weight?

January 21, 2016, 8:55 am
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The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to choose the closest weight to what you have and estimate how much more or less time you'll need. As long as your meat type matches the meat type selection within the app, the smoker will known when to stop cooking regardless of the weight.
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What are the presets in the SmartChef Digital Electric smoker?

January 21, 2016, 9:02 am
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The Digital Electric Smoker with SmartChef Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will cook to a specified internal meat temperature at a specified chamber temperature.
1. Pulled Pork
2. Beef Brisket
3. Smoked Fish
smartchef-smoker-presets
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What do I do if I can't find my meat type in a guided cook?

January 21, 2016, 9:08 am
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You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures. target internal meat temperature If you want more information, visit Is It Done Yet.
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How can I reset my SmartChef smoker?

January 21, 2016, 9:10 am
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DADO button Network reset: This will remove the current network information from the smoker. The smoker will remain paired to current username. Press and hold the DADO button for 10 seconds. The smoker will reset and need to be reconfigured to your new network settings.

start stop button Factory reset: This will remove the current network information and user pairing from the smoker. After factory resetting the smoker can be paired to a new user name. Press and hold the start/stop button for 10 seconds. The smoker will reset and need to be reconfigured to your new username and network settings.
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What do I do if I change my home network settings?

January 21, 2016, 9:13 am
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If you change your home network settings, you'll need to reconfigure the network credentials for the smoker to correspond to the new network. You will see the DADO light on your smoker start blinking because it does not recognize the new network credentials. At this point, follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with it’s new settings.
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Can I take my SmartChef smoker to a friend's house?

January 21, 2016, 9:16 am
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Of course you can take your smoker to friend’s house, but you will need to reconfigure the network credentials for the smoker to correspond to the new location/settings. When you plug the smoker in at the new location, you will see the DADO light flashing because it does not recognize the new network credentials. At this point follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with it’s new settings. Also remember network guidelines when placing the smoker at your friend's house.

Only one set of network credentials can be stored at anytime. This means you will need to reconfigure when returning home, as well.
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How should I position my SmartChef smoker?

January 21, 2016, 9:26 am
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To get the best possible connection to your WiFi network, position the smoker so that the control panel faces towards the location of the WiFi router in your home.

smartchef-smoker-placement
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What are the presets in the SmartChef Simple Smoker?

January 21, 2016, 11:15 am
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The Simple Smoker with SmartChef Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will cook to a specified internal meat temperature at a specified chamber temperature.
1. Pulled Pork
2. Beef Brisket
3. Roasted Chicken/Turkey
simple smoker presets
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How to inspect your propane tank seal?

January 28, 2016, 11:53 am
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Propane Tank Seal Inspection

Click for PDF Instructions: Propane Tank Seal Inspection

  • Inspect the LP gas cylinder valve rubber seal for cracks, wear or deterioration prior to each use. A damaged rubber seal can cause a gas leak, possibly resulting in an explosion, fire, or severe bodily harm.
  • It is recommended that you inspect the rubber seal each time the LP gas cylinder is connected to the appliance, each time it has been refilled, or if it has not been used for more than 60 days.
  • DO NOT use a LP gas cylinder with a damaged rubber seal. The rubber seal CANNOT be repaired or replaced. Purchase a new cylinder or exchange the cylinder. You should inspect the seal before accepting a new or exchanged cylinder. DO NOT insert tools or foreign objects into the cylinder valve opening as this could damage the rubber seal.
  • The leak check procedure outlined in the product guide/assembly manual MUST be followed each time the LP gas cylinder is connected to the appliance. Consult the product guide/assembly manual for the proper procedure and locations for leak checking.
Propane Tank Seal Good vs. Damaged
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TROUBLE SHOOTING – CONNECTIVTY - After completing the network set up, the DADO light is off and smoker icon does not appear in dashboard.

March 28, 2016, 4:15 pm
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This is either a delay in communication between the router and the smoker or a range issue between the router and smoker.  When the DADO light is off it means your smoker recognizes your home wifi network, but cannot consistently communicate with the cloud.
DADO Light (Off) DADO Light (Off)
 
  1. • Allow up to five minutes for the router and the smoker to establish a connection. If the DADO light remains off, it is likely a range issue.
  2. • Consult network set up tips to be sure your smoker is set up properly and within range of your router
    1.       - You may have to move your router to create a more unobstructed and shorter path between the router and the smoker. Try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
    2.       - It is critical to point the control panel of the smoker in the direction of the router.
  3. • If reconfiguring your network set up or moving your smoker closer to the router does not work please call customer service at 1-866-239-6777
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TROUBLE SHOOTING - Firmware – I get a notification saying “Firmware update unsuccessful” or after just attempting a firmware update, the app is telling me a firmware update is available or required.

March 28, 2016, 4:21 pm
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When doing the firmware update, the smoker requires a strong, consistent wifi signal.   While the update is in process, the light ring should be green with a yellow light fluttering around the ring rapidly.  
DADO Button (Rapid flashing when it needs to be pushed during update) DADO Button (Rapid flashing when it needs to be pushed during update)
 
  1. • Be sure to monitor the smoker the entire time the firmware installing process is on going. This should only take about 5 mins.  You’ll be required to push the rapidly flashing DADO button multiple times during the update.  If you fail to push the DADO button the firmware update will fail and the process will have to be repeated.
  2. • The firmware update needs to download information from the cloud and install it on your smoker so it requires a strong and constant wifi signal. A spotty signal will cause the update to fail.  Consult network set up tips to be sure your smoker is set up properly and within range of your router.
    1.       - When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  3. • Be sure your have the latest app version.
  4. • If you are unable to find a location that works, you can bring your smoker to your router to complete firmware updates and bring it back outside when the update is complete.
  5. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
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