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TROUBLE SHOOTING – CONNECTIVTY - Smoker Offline

March 28, 2016, 4:23 pm
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There are two situations in which you can encounter an offline smoker after the initial network configuration is successful.   Before you start to cook – This is indicated by a gray smoker icon in the dashboard.   If you tap the gray dashboard icon, you will go to a gray home screen for the cooker with word “offline” under the cooker icon.  You will see this if your smoker is not powered on.  If you continue to see this situation after the smoker is powered on, consult the fixes below.     Offline Smoker Screen  
Offline Home Screen Offline Home Screen
    Once a cook has started – Once the cook is underway, it is possible for the smoker to lose connection with the cloud.  This will inhibit your ability to monitor or edit your cook.  This is typically temporary and will not effect the cook that is running because it’s parameters are locally stored on your smoker.  If the Offline state persists through out your cook, consult the fixes below.  
  1. • Consult network set up tips to be sure your smoker is set up properly and within range of your router
    1.       - When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  2. • Be sure your have the latest app version.
  3. • Be sure you have the latest firmware installed.
  4. • Close app and reopen it.
  5. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
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TROUBLE SHOOTING – CONNECTIVTY – I changed my network settings and now the DADO light is flashing again.

March 28, 2016, 4:24 pm
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DADO Button (flashing) DADO Button (flashing)
  After changing any of your network settings (SSID or password) your smoker will no longer be connected to the cloud.  To re-establish the connection, you will simply need to reconfigure your smoker with the new network settings using the same process as when you first set up your smoker.
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TROUBLE SHOOTING – CONNECTIVTY – I brought my smoker to my friend’s house and now I the smoker appears as offline in the app and the DADO light is flashing.

March 28, 2016, 4:27 pm
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DADO Button (flashing) DADO Button (flashing)
  Because you friend has different network settings than yours at home, the smoker will not be able to connect to their network with out being configured.  To reestablish the connection, you will simply need to reconfigure your smoker with the new network settings (from you friend’s network) using the same process as when you first set up your smoker. Be sure to position the smoker at your friends house according to the wifi setup guidelines.
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TROUBLE SHOOTING – PRODUCT - light ring is flashing red.

March 28, 2016, 4:28 pm
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Red Light Ring (flashing) Red Light Ring (flashing)
  Most of the time, the red ring flashing means the meat probe is not plugged in and you are trying to cook with a recipe that is based on the internal meat temperature. If you are certain this is not the case, unplug the unit and plug it back in.  At this point, restarting your cook should fix the issue. If you see a rapidly flashing red light ring and your smoker is unresponsive, please call customer service at 1-866-239-6777
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TROUBLE SHOOTING - COOKING - What do I do if I can't find recipes for the kind of meat I want to cook in the guided cook options?

March 28, 2016, 4:31 pm
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Guided cook - meat selection screen Guided cook - meat selection screen
  You can cook anything you want with your SmartChef smoker, it’s just that we may not have added everything to our guided cook system yet.  But that doesn’t mean you can’t smoke it!  To run your own cook, you'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures. For more information, visit Is It Done Yet. Char-Broil Digital Marketing 2016_Overview  
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TROUBLE SHOOTING - COOKING - What if the weight in the app doesn't match my meat weight?

March 28, 2016, 4:34 pm
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The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to choose the closest weight in the app to what you have. As long as your meat type matches the meat type selection within the app, the smoker will know when to stop cooking regardless of the weight.
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TROUBLE SHOOTING - COOKING - My cook times do not match the recipes

March 28, 2016, 4:36 pm
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The cook times are an estimate based on cooking on a 75 degree day. If the outside temp is significantly different that this base temp, expect to add or subtract time from your cook time.
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TROUBLE SHOOTING – CONNECTIVTY – When “configuring a new network”, I am instructed to join the DADO network on my smart device, but I get a message saying “Unable connect to DADO network”.

March 29, 2016, 8:35 am
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This occurs when a different device, separate from the one you are using to configure your smoker, connects to the DADO network before you can.  For security purposes, only one user can join the DADO network at a time and only one SmartChef product should be configured at one time.  
  1. • Make sure everyone in the vicinity of the smoker disconnects from the DADO network.
  2. • Power the smoker off and on by unplugging the unit and then plugging it back in.
  3. • Reattempt the configuration, this time ensuring that only one device is used to configure the new network.
  4. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
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CONNECTIVITY - After completing the network set up, the DADO light is off and smoker icon does not appear in dashboard.

March 28, 2016, 4:15 pm
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This is either a delay in communication between the router and the smoker or a range issue between the router and smoker.  When the DADO light is off it means your smoker recognizes your home wifi network, but cannot consistently communicate with the cloud.
DADO Light (Off) DADO Light (Off)
 
  1. • Allow up to five minutes for the router and the smoker to establish a connection. If the DADO light remains off, it is likely a range issue.
  2. • Consult network set up tips to be sure your smoker is set up properly and within range of your router
    1.       - You may have to move your router to create a more unobstructed and shorter path between the router and the smoker. Try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
    2.       - It is critical to point the control panel of the smoker in the direction of the router.
  3. • If reconfiguring your network set up or moving your smoker closer to the router does not work please call customer service at 1-866-239-6777
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FIRMWARE – Notification “Firmware update unsuccessful” OR "firmware update is available or required."

March 28, 2016, 4:21 pm
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When doing the firmware update, the smoker requires a strong, consistent wifi signal.   While the update is in process, the light ring should be green with a yellow light fluttering around the ring rapidly.

  1. • Be sure to monitor the smoker the entire time the firmware installing process is on going. This should only take about 5 mins.  You’ll be required to push the rapidly flashing DADO button multiple times during the update.  If you fail to push the DADO button the firmware update will fail and the process will have to be repeated.
  2. • The firmware update needs to download information from the cloud and install it on your smoker so it requires a strong and constant wifi signal. A spotty signal will cause the update to fail.  Consult network set up tips to be sure your smoker is set up properly and within range of your router.
    1.       - When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  3. • Be sure your have the latest app version.
  4. • If you are unable to find a location that works, you can bring your smoker to your router to complete firmware updates and bring it back outside when the update is complete.
  5. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.


DADO Button (Rapid flashing when it needs to be pushed during update) DADO Button (Rapid flashing when it needs to be pushed during update)
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CONNECTIVITY - Smoker Offline

March 28, 2016, 4:23 pm
$
0
0
There are two situations in which you can encounter an offline smoker after the initial network configuration is successful.   Before you start to cook – This is indicated by a gray smoker icon in the dashboard.   If you tap the gray dashboard icon, you will go to a gray home screen for the cooker with word “offline” under the cooker icon.  You will see this if your smoker is not powered on.  If you continue to see this situation after the smoker is powered on, consult the fixes below.     Offline Smoker Screen  
Offline Home Screen Offline Home Screen
    Once a cook has started – Once the cook is underway, it is possible for the smoker to lose connection with the cloud.  This will inhibit your ability to monitor or edit your cook.  This is typically temporary and will not effect the cook that is running because it’s parameters are locally stored on your smoker.  If the Offline state persists through out your cook, consult the fixes below.  
  1. • Consult network set up tips to be sure your smoker is set up properly and within range of your router
    1.       - When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  2. • Be sure your have the latest app version.
  3. • Be sure you have the latest firmware installed.
  4. • Close app and reopen it.
  5. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
↧

CONNECTIVITY – I changed my network settings and now the DADO light is flashing again.

March 28, 2016, 4:24 pm
$
0
0
After changing any of your network settings (SSID or password) your smoker will no longer be connected to the cloud.  To re-establish the connection, you will simply need to reconfigure your smoker with the new network settings using the same process as when you first set up your smoker.
DADO Button (flashing) DADO Button (flashing)
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CONNECTIVITY – Relocating the smoker. The smoker appears as offline in the app and the DADO light is flashing.

March 28, 2016, 4:27 pm
$
0
0
Because you friend has different network settings than yours at home, the smoker will not be able to connect to their network with out being configured.  To reestablish the connection, you will simply need to reconfigure your smoker with the new network settings (from you friend’s network) using the same process as when you first set up your smoker.
DADO Button (flashing) DADO Button (flashing)
  Be sure to position the smoker at your friends house according to the wifi setup guidelines.
↧
↧

PRODUCT - light ring is flashing red.

March 28, 2016, 4:28 pm
$
0
0
Most of the time, the red ring flashing means the meat probe is not plugged in and you are trying to cook with a recipe that is based on the internal meat temperature. If you are certain this is not the case, unplug the unit and plug it back in.  At this point, restarting your cook should fix the issue.
Red Light Ring (flashing) Red Light Ring (flashing)
If you see a rapidly flashing red light ring and your smoker is unresponsive, please call customer service at 1-866-239-6777
↧

COOKING - What do I do if I can't find recipes for the kind of meat I want to cook in the guided cook options?

March 28, 2016, 4:31 pm
$
0
0
You can cook anything you want with your SmartChef smoker, it’s just that we may not have added everything to our guided cook system yet.  But that doesn’t mean you can’t smoke it!  To run your own cook, you'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.
Guided cook - meat selection screen Guided cook - meat selection screen
For more information, visit Is It Done Yet. Char-Broil Digital Marketing 2016_Overview  
↧
Search

COOKING - What if the weight in the app doesn't match my meat weight?

March 28, 2016, 4:34 pm
$
0
0
The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to choose the closest weight in the app to what you have. As long as your meat type matches the meat type selection within the app, the smoker will know when to stop cooking regardless of the weight.
↧

COOKING - My cook times do not match the recipes

March 28, 2016, 4:36 pm
$
0
0

The cook times are an estimate based on cooking on a 75 degree day. If the outside temp is significantly different that this base temp, expect to add or subtract time from your cook time.

↧
↧

CONNECTIVITY – When “configuring a new network”, I am instructed to join the DADO network on my smart device, but I get a message saying “Unable connect to DADO network”.

March 29, 2016, 8:35 am
$
0
0
This occurs when a different device, separate from the one you are using to configure your smoker, connects to the DADO network before you can.  For security purposes, only one user can join the DADO network at a time and only one SmartChef product should be configured at one time.  
  1. • Make sure everyone in the vicinity of the smoker disconnects from the DADO network.
  2. • Power the smoker off and on by unplugging the unit and then plugging it back in.
  3. • Reattempt the configuration, this time ensuring that only one device is used to configure the new network.
  4. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
↧

CONNECTIVITY - After completing the network set up, the DADO light is off and smoker icon does not appear in dashboard.

March 28, 2016, 4:15 pm
$
0
0
This is either a delay in communication between the router and the smoker or a range issue between the router and smoker.  When the DADO light is off it means your smoker recognizes your home wifi network, but cannot consistently communicate with the cloud.
DADO Light (Off) DADO Light (Off)
 
  1. • Allow up to five minutes for the router and the smoker to establish a connection. If the DADO light remains off, it is likely a range issue.
  2. • Consult network set up tips to be sure your smoker is set up properly and within range of your router
    1.       - You may have to move your router to create a more unobstructed and shorter path between the router and the smoker. Try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
    2.       - It is critical to point the control panel of the smoker in the direction of the router.
  3. • If reconfiguring your network set up or moving your smoker closer to the router does not work please call customer service at 1-866-239-6777
↧

FIRMWARE – Notification “Firmware update unsuccessful” OR "firmware update is available or required."

March 28, 2016, 4:21 pm
$
0
0
When doing the firmware update, the smoker requires a strong, consistent wifi signal.   While the update is in process, the light ring should be green with a yellow light fluttering around the ring rapidly.

  1. • Be sure to monitor the smoker the entire time the firmware installing process is on going. This should only take about 5 mins.  You’ll be required to push the rapidly flashing DADO button multiple times during the update.  If you fail to push the DADO button the firmware update will fail and the process will have to be repeated.
  2. • The firmware update needs to download information from the cloud and install it on your smoker so it requires a strong and constant wifi signal. A spotty signal will cause the update to fail.  Consult network set up tips to be sure your smoker is set up properly and within range of your router.
    1.       - When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  3. • Be sure your have the latest app version.
  4. • If you are unable to find a location that works, you can bring your smoker to your router to complete firmware updates and bring it back outside when the update is complete.
  5. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.


DADO Button (Rapid flashing when it needs to be pushed during update) DADO Button (Rapid flashing when it needs to be pushed during update)
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